Basic needs now

In London I spent three years planning the UK national response to potentially devastating pandemics. We focused on national actions, global impacts and high stakes. We considered complexity and in-depth scenario planning to gain community trust and calm.

As leaders we are encouraged to focus on the big picture challenges like culture, strategy and outcomes and public health.

Right now, in the middle of a pandemic, it’s the smaller scale actions that help us all stick together and make the difference. We need to meet the basic needs of our teams. When we planned out the pandemic response in London, we didn’t factor in the need for conversation, companionship or belonging. And right now these are exactly what will hold your team, business and community together.

Simplicity

When big things like pandemics happen, teams can feel small or out of control. As leaders, there are some simple ways we can help bring perspective back.

When things are unpredictable: create familiarity.

Schedule regular calls or Zoom or FaceTime sessions with employees who are working remotely. Connect regularly.

  • Get your team talking as you would in the office. Create purpose for your team in times of complexity.

  • Spend time with those you know and love.

To beat chaos: create structure.

Be clear on what is “tight” and what is “loose” in the team. Set clear expectations about the rules that apply whilst the team are dispersed.

  • Clarity and consistency are engaging for employees. Wishy-washy leadership without boundaries does nothing for no one.

  • Make sure your family know that you are there for them and that the same rules and norms apply despite the disruption.

To gain control: empower others.

Set up your team so they are in control of their workload and their contribution. Ensure they have the tools they need.

  • Continue to enable the team to make decisions. Progress is still the goal.

  • Give your kids or family additional roles so that they feel part of the solution too.

If you feel isolated: create community.

Isolation should not mean hibernation. Our team and family need a sense of belonging. So, create opportunities to come together. We still need to feel part of a team.

  • Create ways to have conversations. This is how we bond, connect and keep social relevance.

  • Isolation also does not mean alienation. In times of pressure, remember to be more forgiving. We are all human.

Paul Matthews